Refund Policy
Refund Policy
Thank you for choosing Soft Kitty Cattery. We are dedicated to providing a clear, transparent, and fair process for all transactions related to our kittens and reservation deposits.
Please note that this policy governs payments, deposits, and refunds only. For all medical coverage and post-adoption care terms, please refer to our dedicated Health Guarantee.
1. Reservation Deposits
- Non-Refundable: All deposits placed to reserve a kitten are strictly non-refundable. Reserving a kitten removes them from our available listing and ensures they are cared for exclusively until they are ready to join your family.
- Deposit Transferability: If you are unable to take your reserved kitten due to unexpected personal circumstances, your deposit can be transferred toward a kitten from a future litter within 12 months, provided you notify us at least 14 days prior to the scheduled pickup or delivery date.
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2.Full Payments & Final Balances
- Final Payment Deadline: Full payment must be completed and cleared before any kitten leaves our cattery or is handed over to a transport/courier service.
- Cancellations After Full Payment: If you cancel your order after paying the full purchase price but before shipping or pickup: The initial reservation deposit remains non-refundable. The remaining balance paid toward the purchase price will be refunded to your original payment method.
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3.Cattery-Initiated Cancellations
If Soft Kitty Cattery is unable to fulfill your reservation due to unforeseen circumstances regarding the kitten’s readiness or availability prior to pickup/shipping:
You will be offered the choice of a 100% full refund (including your deposit) or a priority reservation on an upcoming litter.
4.Shipping & Delivery Fees
All transport, flight courier, travel crate, and specialized veterinary travel certification costs are paid directly to third-party services or prepared specifically for transit.
Consequently, all shipping and delivery fees are non-refundable once the shipment or travel arrangement has been booked and confirmed.
5.Health Concerns & Returns
Refunds, exchanges, or returns resulting from medical conditions or health inspections are governed strictly by our Health Guarantee.
Beyond the terms defined in our Health Guarantee, no cash refunds will be issued for change of mind, personal lifestyle changes, or pet allergies.
6. Contact Us
Website: softkittycattery.com
Email: info@softkittycattery.com